CRM - The key to effective business relationship management

Creating and managing offers for clients

How to optimize the flow of information about contractors?

flying car-plain

In effective customer relationship management (CRM), the key element is the efficient flow of information about contractors. The process from production to delivery of the finished product to the customer can be complex, and maintaining the integrity and quality of customer data is extremely important. What's more, our CRM system has an advanced module for offering customers, which allows for quick and precise preparation of commercial offers. This module also includes an order price calculator, which helps in determining the costs and determining an attractive offer for the customer. Thanks to this, we can not only improve the flow of information about contractors, but also effectively manage the bidding process and provide customers with competitive commercial proposals. As a result, our CRM module not only improves customer service, but also contributes to increasing the efficiency of the company's operations.

What does our CRM tool offer

Our CRM tool allows you to monitor customer data, including the full history of interactions with them. Our CRM system makes it much easier to find the causes of customer service problems, thanks to which you can quickly respond to any complaints or customer dissatisfaction. This tool allows for effective management of customer data, tailoring the offer to their needs and building lasting and satisfying relationships with customers.

Adapting CRM to your enterprise

When creating our CRM software, we put emphasis on adapting to the individual needs of your company. Our CRM system is designed to reflect the specific processes taking place in your company and improve the management of customer data and business relationships. Our approach is flexible, which means that we are ready to adapt our CRM system to the unique challenges posed by various projects. We can extend the CRM module with new functions, adapt existing solutions or even develop a unique solution especially for you that will meet your specific needs and requirements. Our goal is to provide you with a comprehensive customer management tool that works exactly as you need.

Production.WMS.Img.Alt

What do you gain by owning aveneo CRM?

By implementing our CRM system, you get a comprehensive tool for customer relationship management. This tool collects full customer information and interaction history, which allows you to identify sources of potential problems in the customer service area. Thanks to this, you can effectively eliminate errors in communication, which leads to an improvement in the quality of customer service in your company. Our CRM system helps to adjust the offer to the needs of customers, respond to inquiries and complaints and build lasting relationships with customers

The CRM system minimizes errors and improves service, improving the quality of customer service and increasing the effectiveness of marketing activities.
Thanks to the CRM system, we adjust the offer to individual customer needs, which strengthens relationships and contributes to customer loyalty.
Building lasting relationships with customers is the key to increasing loyalty and trust, which translates into stable sales growth.
The CRM system improves the quality of customer service, which translates into higher customer satisfaction and strengthening the company's reputation.
Let's talk about the possibility of implementation CRM in your company
Contact

Other production software modules

MES
MES

The MES module plays a key role in improving production processes and customer satisfaction. Thanks to the MES module, you can effectively monitor and manage production processes, track production progress, react to deviations and strive for continuous improvement. These activities translate into improved business results and increased customer satisfaction.

Learn more
WMS
WMS

The WMS module allows for ongoing monitoring of the warehouse, tracking the movement of goods and generating reports related to their availability and location. Thanks to it, it is possible to optimize inventories, minimize errors and organize warehouse processes more effectively

Learn more
Traceability
Traceability

The Traceability module enables a full record of the history of goods movements, identifying their source, processing stages and dates, which supports quality management, compliance with regulations and response to problems.

Learn more
MRP
MRP

The MRP system allows for effective management of materials and resources, which translates into higher quality of production processes and customer satisfaction. With MRP, you can plan and control material deliveries, track inventory levels, respond to changes in demand, and improve asset management to drive better business results.

Learn more
QMS
QMS

QMS module enables you to achieve a higher level of quality and customer satisfaction. Thanks to the QMS module, you can define quality standards, track compliance with them, react to deviations and strive for continuous improvement of processes, which translates into better business results.

Learn more
APS
APS

The APS module allows you to generate optimal production plans. Thanks to it, you can effectively allocate resources, harmonize production processes and minimize costs. APS allows for a quick response to changes in market conditions and effective adaptation of production strategies, contributing to increased efficiency and customer satisfaction.

Learn more
aveneo logo
  • If you only know the need or problem to be addressed by the software, are you able to help?

    Our primary goal is not so much to provide software, but to actually address the needs and solve problems of our customers. Before we start creating a vision of the software's functionality together, we will conduct a deep analysis to reveal the needs. We will then prioritize them based on business values. We will also look for paths to optimize the operation of your business processes, not only from the perspective of the software itself.

  • I am afraid of problems when creating software resulting from my lack of substantive knowledge about this process. Is it right?

    For us, the key value in working with non-technology-savvy clients is to bring them as close to technology as possible. That's why we devote a lot of time and attention to carefully explaining each stage of the software development process. We also provide advice so that design decisions are fully conscious and based on understandable values.

  • I don't know how to manage the budget for software development. What to do?

    Many clients are afraid of disclosing the budget at the early stage of the project, believing that it will negatively affect the valuation of the project. This is the most common mistake and cause of frustration in the software development process. Really defining the budget allows you to look at functional needs from many perspectives. Being aware of the limited budget, we can look for more economical solutions that may not be fully satisfactory, but at this stage they will address the needs and will be sufficient. As the business value of the entire project increases, these areas may be developed, but this does not have to happen immediately. There are several proven solutions that allow for controlled budget management - we will present them and help you with this task as soon as we get to know each other.

  • Will software development using the agile methodology cause delays, blurred goals and increased costs?

    This is one of the most common concerns that arises at the early stage of talks about implementing a new project. In short: no. An agile approach to a project does not preclude setting clear goals and points on the timeline that are to be achieved. However, frequent and small design iterations allow you to obtain the desired functionalities faster with a reduced budget. The combination of lean development with continuous validation of requirements and assumptions perfectly verifies the previous needs analysis. In fact, the analysis progresses with the development of the project and naturally optimizes its scope by limiting unnecessary steps.

  • How do I know if you are technologically capable of working on my project?

    If our portfolio is not enough of an argument, we will be happy to present technological possibilities and talk about the challenges we have encountered over the years of working on other projects and how we found solutions to seemingly unsolvable problems.

  • What should our communication look like during the project?

    In communication with clients, we focus primarily on honesty, openness and transparency. This allows you to avoid understatements while building lasting, mutual trust.

  • How can we manage the project schedule so that it doesn't stretch over time?

    We look at each project on two scales - micro and macro. On a macro scale, we define milestones for modules and functional areas that we want to achieve in specific order and points on the project timeline. On a micro scale, we manage tasks in iterations no longer than 2 weeks, so we have full control over the implementation stage and can dynamically respond to emerging threats by e.g. increasing internal resources.

  • What if my users don't want to use the software we created together, or don't do it as intended?

    Implementation is not the last stage of the software development cycle at aveneo. We help with user training and training. We are the best partner for this because we know all the design assumptions and full mechanics of the delivered solution. This will guarantee satisfaction and understanding of the solution, and will also allow you to collect conclusions from users regarding potential optimizations and new functionalities.

  • How to reconcile the many different roles of software users without internal contradictions?

    For large projects, it is difficult to bring all stakeholders together at every meeting. It is completely natural for different departments to have mutually exclusive expectations. Our role is to collect all the needs and design a solution that will take into account all business processes and reconcile those that stand in opposition to each other into a coherent and logical whole.

  • I have serious concerns about whether the project will ultimately succeed. How to deal with it?

    This is completely normal! Every investment carries some risk. Depending on the source of the concern, additional levels of security should be implemented. For our part, we will try to find tools that will help you get rid of stress and guarantee the success of the project. For example, if concerns concern the functional scope, we suggest identifying the most valuable functionalities and building a small section of the software, and then validating the assumptions and checking in a real environment whether the solution is satisfactory.